Where
performance becomes unmistakable.
Most organizations don’t fail from a lack of effort.
They fail from a lack of alignment — the quiet drift between what leaders expect, what teams feel, and what customers ultimately experience.
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KA•NA closes that gap.
We design the systems, habits, and rhythms that make excellence consistent. High-Tech shows you what’s real. High-Touch turns that clarity into behavior, trust, and momentum.
Insight Brief
EVOS Organizational Brief
EVOS™ gives organizations a clear system for consistent, elevated service without scripts or micromanagement. This brief introduces the principles leaders use to strengthen performance and make excellence repeatable.
Free Guide
The Service Standard That Never Slips
Learn how to deliver consistent, elevated service experiences without relying on scripts, micromanagement, or daily heroics from the team — and build a culture where quality holds under pressure.
Free Guide
The Operational Performance Reset
A five-minute operational reset leaders can use to tighten execution, reduce drift, and keep teams aligned with strategic priorities — especially during fast-moving or high-pressure periods.
Insight Brief
The Hidden Cost of Organizational Drift
How small misalignments quietly erode customer experience, profit, and team performance — and how top leaders spot drift early and strengthen what matters before costs escalate.
The KA•NA Journey
The KA•NA Journey gives organizations a clear, repeatable way to move from scattered effort to unified execution. Each move sharpens focus, strengthens alignment, and ensures daily actions reflect strategy — so progress is deliberate, not accidental.
● Assess
Reveal what's real.
See the reality beneath assumptions and identify what’s truly driving performance — and what’s quietly holding it back.
● Align
Aim energy where it matters.
Recenter leaders and teams around shared priorities, clear direction, and a unified focus.
● Activate
Turn insight into action.
Translate commitments into coordinated daily behaviors that reinforce your strategy.
● Adjust
Keep progress in motion.
Measure what’s shifting, correct drift early, and strengthen what’s working.
What Leaders Say
Some of the leadership stories shared here began with the Performance Gap Indicator™ (PGI). That foundation has since evolved into the Organizational Performance Index™ (OPI), reflecting a more refined and comprehensive approach to assessing performance. What remains consistent is the result: clearer focus, stronger execution, and alignment around what matters most.
Aimee Gordon
Brian Smith
Bob Googe
Senior Director, SAP America
“Our leadership team was stunned by the before-and-after insights. Their assessment made the gaps unmistakable—and the path forward completely clear.”
Founder, UGG Imports
“The best performance system I’ve ever seen. It cuts straight to the real issues and asks the questions leaders actually need answered.”
Founder, & CEO Jittery Joe’s Coffee
"The PGI delivers a precise, actionable list of what to address first. No guesswork. No noise. Just clarity we acted on immediately. Absolutely worth every penny."
How the Work Begins – and how it Sustains
Every KA•NA engagement begins with the Organizational Performance Index™ (OPI) — a diagnostic that surfaces where clarity, alignment, and execution are breaking down and where focused attention will drive the greatest return.
Those insights then flow directly into EVOS™, KA•NA’s 12-month performance system. EVOS translates insight into focused action, reinforcing the behaviors, rhythms, and standards that sustain results over time. Together, OPI and EVOS create a clear path from insight to execution — and from execution to lasting performance.
High performance isn’t the result of pressure.
It’s the outcome of clarity, design, and trust.
In a KA•NA organization:
• Leaders develop people instead of directing them.
• Teams move with confidence because expectations are understood.
• Handoffs tighten, escalations drop, and experiences stay consistent.
• Customers encounter the same standard — across shifts, departments, and decisions.
It becomes the quiet rhythm people feel the moment they walk in.
Clients
Trusted across industries, cultures, and continents
GE
NIKE
SHNAGRI-LA RESORT
TSA
Disney
SAP
Home Depot
Cleveland Museum
of Art
Let’s Begin the Conversation
If you’re ready for clarity, structure, and a performance system that holds — KA•NA is ready to help you move.
Schedule a call