At KA•NA, we believe leaders rise faster when insight is immediate and action is unmistakably clear. These resources distill decades of Berkana and KA•NA work—from the Performance Gap Indicator® to EVOS™, Centerline, and our consulting frameworks—into practical, high-impact guides you can use right now. Whether you’re exploring ways to elevate your organization, strengthen your leadership, or sharpen your consulting craft, start here. Every download is built to help you see what matters, focus where it counts, and move forward with precision.
Organizations
The Hidden Cost of Organizational Drift
Small misalignments quietly erode customer experience, profitability, and team performance long before leaders notice. This brief reveals the true cost of drift — and how to identify it early.
The Operational Reset Guide
When an operation starts slipping, leaders don’t need a reboot — they need a reset. This brief outlines the essential moves to stabilize performance, regain clarity, and realign teams around what matters most.
The Service Standard That Never Drifts
Exceptional service isn’t an accident — it’s a system. Learn the structural moves that stop behavioral drift, strengthen consistency, and create standards your team can actually execute every day.
Why Performance Breaks Down
Five hidden variables drive most organizational breakdowns. This concise diagnostic gives leaders a fast, clear way to identify what’s really holding performance back — and where to intervene first.
Lead from the Center
When pressure rises, leaders drift to the edges — urgency, execution, protection, approval. This guide shows how to return to center, regain clarity, and lead with steadiness, confidence, and impact.
StorySelling for Organizations
High-performing teams don’t just communicate — they connect. StorySelling equips leaders and teams with a structured method for crafting messages that resonate, influence, and move people to action.
Consultants
PGI™ Consultant Success Guide
A concise, practical guide for positioning, selling, and delivering the Performance Gap Indicator® with confidence. Includes framing language, client conversations, and the flow of a high-trust PGI engagement.
Hidden Cost of Drift (Consultant Edition)
Consultants need a simple way to show clients the real financial impact of organizational drift. This edition includes the core formulas, client-ready language, and the frames that convert insight into booked work.
Why Performance Breaks Down (Consultant Edition)
A fast, client-ready model of the five variables behind organizational breakdowns. Use it to guide discovery calls, anchor strategy sessions, and elevate your diagnostic conversations.
KA•NA Solutions
EVOS™ — Evolution of Performance Excellence
KA•NA’s 12-month service excellence system that transforms customer experience from unpredictable to consistent, scalable, and measurable. A modern blueprint for teams that want their service to stand apart.
Centerline: Leadership Sprint Program
A strategic alignment sprint for executive teams who need clarity, cohesion, and unified momentum. Centerline delivers unbreakable focus, decisive priorities, and the confidence to move as one.
StorySelling: Strategic Sales System
A communication method that elevates how leaders and teams influence, persuade, and connect. StorySelling turns data into meaning and messages into movement — internally and with customers.
