The Organizational Performance Index™
Every organization carries hidden drift. The Organizational Performance Index (OPI) is a comprehensive assessment that measures how effectively an organization performs across leadership, culture, execution, service, and capacity.
OPI provides leaders and consultants with a clear, objective view of organizational performance — showing where performance is strong, where drift is occurring, and where focused action will create the greatest return.
Explore the OPI
Trusted by Leaders Worldwide
The Organizational Performance Index™ is built on proven work.
For years, the Performance Gap Indicator (PGI) helped leaders and consultants across industries replace guesswork with clarity and turn insight into measurable improvement.
Through thousands of assessments and real-world applications, a clear truth emerged: performance improves fastest when leaders know exactly where to focus time, energy, and investment.
OPI™ reflects that evolution — retaining the rigor and credibility of PGI while offering greater precision in identifying performance level, constraints, and the actions that matter most. What endures is not the data alone, but what happens when leaders see their organization clearly and choose to move forward together.
Understanding Organizational Drift
Every Organization Has Drift
Drift doesn’t happen because leaders stop caring or teams stop trying. It emerges as organizations grow, priorities shift, and complexity increases.
As leadership cascades, decisions are translated at each layer, creating gaps between intent and execution.
Drift isn’t visible on an org chart or dashboard. It accumulates beneath the surface until it is embedded in how the organization operates.
The Organizational Performance Index™ exists to identify drift early, while there is still time to address it with clarity and focus.
The True Cost of Drift
When drift goes unaddressed, organizations don’t usually fail outright. They fray.
Decisions slow. Priorities blur. Execution becomes inconsistent. Service depends on heroics. Strong people compensate until they can’t.
Leaders sense that something is off, but without clear insight, they’re left reacting instead of directing — solving symptoms instead of causes.
The real cost of drift isn’t just financial. It shows up as lost momentum, quiet disengagement, unnecessary friction, and erosion of confidence across the organization.
The longer drift persists, the harder it becomes to reverse —
not because the problems are bigger, but because they’re more normalized.
What the OPI™ Reveals
Most leaders aren’t wrong about what they’re seeing — they’re just seeing it in fragments.
The Organizational Performance Index™ brings those fragments together and turns them into a clear map. It shows not only where the organization is aligned or drifting, but where leadership time, focus, and investment will make the greatest difference.
OPI reveals how leadership direction, culture, execution, service, and capacity interact — and how strain in one area quietly pulls others off course. Instead of isolated symptoms, it exposes patterns. Instead of opinions, it provides evidence leaders can trust.
This clarity allows leaders to direct resources deliberately — strengthen what matters most, relieve pressure where it’s accumulating, and restore forward momentum.
The index doesn’t just describe the organization.
OPI shows where to intervene — and where not to.
The Organizational Performance Index™
The Organizational Performance Index identifies an organization’s current level of performance and pinpoints exactly what is constraining progress. OPI™ directs leadership focus and investment with precision by showing where time, energy, and resources will produce the greatest return.
OPI Measures performance because it directly drives profit, retention, customer loyalty, and brand strength.
The Five Domains of Organizational Performance
OPI evaluates five domains that determine how effectively an organization converts leadership direction into consistent results and experience. Each domain highlights distinct performance constraints and opportunities to elevate results.
• Leadership
Reveals how clearly leadership direction is understood, reinforced, and acted upon, and whether decision-making creates momentum or confusion.
• Culture
Reveals the behaviors the organization truly operates by, not what is stated, but what is consistently practiced under pressure.
• Execution
Reveals the organization’s ability to translate priorities into reliable results without friction, rework, or reliance on heroics.
• Service
Reveals whether the organization consistently delivers the experience it intends internally and externally, or whether gaps undermine trust and loyalty.
• Capacity
Reveals whether the organization has the talent, energy, and systems required to sustain performance, or whether growth and change are quietly eroding capability.
Understand the OPI™ Framework more deeply
Insight Brief
Why Performance Breaks Down
A concise briefing on why organizations stall — and how invisible drift creates predictable breakdowns long before results decline.
Reveal the systemic variables leaders often overlook, and the simple ways misalignment shows up across leadership, culture, execution, service, and capacity — before it becomes a crisis.
Free Guide
The Hidden Cost of Organizational Drift
How small misalignments quietly erode performance, experience, and trust — and why leaders often feel the impact before they can explain it.
See the exact formulas that reveal the real financial, operational, and human cost of drift inside your organization — and how the OPI helps surface it early.
Free Guide
Lead From
Center
A leadership framework that restores clarity, alignment, and presence so execution becomes steadier — even under pressure.
An executive summary of what centered leadership looks like inside a real organization, and how leadership signal shapes culture, execution, and service across every level.
Free Guide
OPI™ Implementation Blueprint
A clear overview of how OPI moves from assessment → insight → focused action inside any organization.
A practical, step-by-step breakdown of how leaders use OPI results to diagnose performance, align priorities, activate solutions, and sustain results over time.
How Organizations Leverage the OPI™
The Organizational Performance Index™ is designed to support focused leadership conversations, not overwhelm teams with data.
OPI results provide a clear performance snapshot that leaders and consultants use to align priorities, direct resources, and determine where action will create the greatest impact.
For some organizations, OPI becomes the starting point for strategic alignment. For others, it clarifies where targeted intervention is needed now.
In every case, it replaces assumption with clarity and focus.
Client Stories
The Organizational Performance Index™ builds on decades of applied work using the Performance Gap Indicator. The results and experiences below reflect that foundation — insights that directly informed the design, precision, and focus of OPI™.
Joe Faruggio
Shannon Ward
Tony Allesandro, PhD
Vice President and General Manager Isle of Capri Casino and Hotel.
“In seven months our tip average at the casino increased 64%, our turn-over was 154% we reduced this to 96% in 9 months.
You took the time to get to know our business and our systems. Without a doubt you have exceeded my expectations.”
Sales Training Consultant, Sane Box
“As a consultant, KA•NA's assessment has everything you need to zero in on client needs. It makes it so easy.
This is basically – consulting in a box!”
Found of Global Assessment Technologies
"The Performance Gap Indicator (PGI) is a remarkable assessment to (a) get your foot in the door, and (b) provide an organization with a MRI of what’s ailing it.
Once the “MRI” is completed, consultants and trainers will know which departments and professionals require training and which Core Assessments to use with them.”
About KA•NA
KA•NA is where performance data meets focused action. We equip leaders and consultants with performance data to identify constraints and direct action with precision.
Our work brings discipline to performance conversations by clarifying where focus, energy, and investment will create the greatest return.
For more than two decades, the work behind the Performance Gap Indicator™ supported global brands, public institutions, and high-growth teams. Today, under KA•NA, that legacy continues through refined systems like the Organizational Performance Index™—built for a world that demands sharper focus, faster decisions, and measurable performance excellence.
Start the conversation
The Organizational Performance Index™ is designed to create clarity before action.
A brief conversation is often the fastest way to determine whether OPI is the right next step for your organization, and how it could be applied based on your goals, challenges, and context.
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