The Performance Gap Indicator™
The Performance Gap Indicator™ (PGI) exposes those gaps with clarity, translates them into patterns, and turns those patterns into forward movement.
PGI isn’t a survey or a diagnostic score.
It is a precision instrument for leaders and consultants who want decisions grounded in evidence, not opinion — and results driven by alignment, not effort alone.
Explore the PGI
Tools to Help Your understand the PGI™ Framework more deeply
Insight Brief
Why Performance Breaks Down
A concise briefing on why organizations stall — and how invisible gaps create predictable failures.
Reveal the five hidden variables leaders often overlook — and the simple way to spot and correct performance drift before it becomes a crisis.
Free Guide
The Hidden Cost of Organizational Drift
How small misalignments quietly erode customer experience, profit, and team performance — and how top leaders spot drift early and strengthen what matters before costs escalate.
See the exact formulas that reveal the real financial impact of drift inside your organization.
Free Guide
Lead From
Center
A framework that aligns leaders, teams, and strategy so execution becomes effortless.
An executive summary of what 'centered alignment' looks like inside a real organization — and how it reduces friction across every layer.
Free Guide
PGI Implementation Blueprint
A clear overview of how PGI moves from assessment → insight → action inside any organization.
A practical, step-by-step breakdown of how leaders use PGI to diagnose performance, align priorities, activate solutions, and sustain results..
Every Organization Carries Invisible Gaps
Every organization carries invisible gaps — the distance between what people intend to do and what actually happens.
The Performance Gap Indicator™ (PGI) exposes those gaps with clarity, translates them into patterns, and turns those patterns into forward movement.
PGI isn’t merely a survey or a diagnostic score.
It is a precision instrument for leaders and consultants who want decisions grounded in evidence, not opinion — and results driven by alignment, not effort alone.
The Cost of Guesswork
When effort outpaces evidence, even strong organizations stall.
Performance conversations slide into opinion. Initiatives multiply without confirming what’s truly driving — or draining — the results. Budgets, time, and people get spread thin across what feels urgent instead of what is actually strategic.
It isn’t incompetence. It’s what happens when perception and performance drift apart. The cost?
- Lost momentum.
- Lost clarity.
- Lost trust.
The PGI closes that distance — turning perception into proof, and proof into progress.
What Makes PGI™ Different
Most assessments simply collect opinions. PGI reveals patterns.
PGI uncovers the hidden gaps between how work is believed to happen and how it truly operates day to day — across Culture, Operations, Leadership, Training, and Service.
What emerges is not noise, but a map: the friction points slowing performance and the strengths worth amplifying.
Where other tools describe symptoms, PGI shows cause and effect. Where other tools overwhelm, PGI pinpoints.
It turns subjective feedback into objective clarity — the kind leaders and consultants can act on immediately.
The KA•NA Journey
How PGI moves an organization
•Assess Performance.
Reveal what’s real.
Every meaningful change starts with shared truth.
PGI captures how performance feels on the inside — through the eyes of the people living it — across five non-financial KPIs: Culture, Operations, Leadership, Training, and Service.
Leaders gain a panoramic snapshot of strengths to protect and gaps quietly eroding results.
Insight only becomes power when everyone understands what it means.
Alignment isn’t agreement — it’s coordinated focus.
PGI gives leaders and teams a common language for what moves results, so effort stops scattering and starts compounding.
•Align Priorities.
Aim energy where it matters.
•Activate Solutions.
Turn insight into action.
Once the picture is clear, execution becomes simple.
PGI data informs targeted solutions — the behaviors, processes, and habits that create smoother collaboration, clearer communication, and more predictable follow-through.
Progress stops being theoretical and starts becoming visible.
Improvement isn’t an event — it’s a rhythm.
PGI includes structured review points that track movement, reinforce wins, and recalibrate the next steps.
With each cycle, leaders see what’s holding, what’s shifting, and what requires focus next.
The system evolves as the organization does.
•Adjust for Success.
Keep progress in motion
Client Stories
Joe Faruggio
Shannon Ward
Tony Allesandro, PhD
Vice President and General Manager Isle of Capri Casino and Hotel.
“In seven months our tip average at the casino increased 64%, our turn-over was 154% we reduced this to 96% in 9 months.
You took the time to get to know our business and our systems. Without a doubt you have exceeded my expectations.”
Sales Training Consultant, Sane Box
“As a consultant, the PGI has everything you need to zero in on client needs. It makes it so easy.
This is basically – consulting in a box!”
Found of Global Assessment Technologies
"The Performance Gap Indicator (PGI) is a remarkable assessment to (a) get your foot in the door, and (b) provide an organization with a MRI of what’s ailing it.
Once the “MRI” is completed, consultants and trainers will know which departments and professionals require training and which Core Assessments to use with them.”
Trusted by Leaders Worldwide
From hospitality to healthcare, government to technology, PGI has helped leaders and consultants replace guesswork with clarity — and turn clarity into measurable improvement.
Organizations use PGI to focus resources, strengthen alignment, and build cultures of ownership where excellence becomes default. Consultants use PGI to open conversations, win strategic engagements, and guide clients through change grounded in evidence.
What makes PGI’s impact enduring isn’t the data alone. It’s what happens when leaders and teams see themselves clearly — and choose to move forward together.
About KA•NA
KA•NA exists to help leaders and consultants make better decisions with less friction and more clarity. Our work brings structure to complexity, truth to performance conversations, and alignment to teams who want to move forward with purpose.
For over two decades, the work behind PGI has supported global brands, national agencies, and high-growth teams. Today, under KA•NA, that legacy continues with systems built for a world that moves faster, demands more clarity, and rewards leaders who can see the whole picture.
Start the conversation
Insight becomes impact when we act on it
Begin your PGI discovery — and see exactly where focus, energy, and investment will deliver the highest return.
